Browse through our four different SLA levels (Basic, Premium, Elite and Elite Plus), to choose your preferred assistance program. We offer priority follow-up, severity level assessments, inquiry prioritization, and more, for a constant and customized provisioning of services required on-site.
Our experts can help you solve any technical issues, quickly, in order to avoid production downtime and delays, ensuring a smooth manufacturing process. Many options are available, according to your line’s requirements, your location, the number of serialized lines on-site, etc. OPTEL’s capable technicians follow a thorough procedure to help fix the problem as quickly as possible and show you how to avoid them in the future. Let OPTEL offer you extra service, value and peace of mind!
Get outstanding support, with concrete and flexible solutions to your technical issues, quickly and easily!
*Elite and Elite Plus only
**Available for Premium and Elite, included in Elite Plus.