Customer Support Center

Discover our Customer Support Center, designed to better address any technical issues you may experience, thanks to our Technical Support Ticket System*, and help you order spare parts.

To obtain your own account and login information, simply send us your request here. Whenever you are in need of technical assistance, you will then be able to log into your account and create a ticket instantly, for a fast support service, without even having to make a phone call, to get help, fast – No phone call required! 

You can also submit your technical issues as a guest, without having to create an account. Detail the problem you are experiencing by completing our form and our team will create the ticket for you in our Technical Support Ticket System.

• Quick and efficient follow-ups, night or day, for your convenience
• Direct access to detailed records of your inquiries for better visibility
• Centralized exchanges and optimized communication

*One login per plant. OPTEL customers with an SLA will always be prioritized

LOG INTO CUSTOMER SUPPORT PORTAL >