Smart Glasses

TRY THEM ON!

VIRTUAL TECH SUPPORT

Part of our SLA offer, OPTEL also offers Virtual Tech Support – a cutting-edge way to solve any issue you may experience, with a unique “see-what-I-see” augmented reality technology, using Smart Glasses. This mobile, hands-free remote assistance solution allows OPTEL field technicians and technical experts to collaborate in real time, anywhere in the world.

Think of it as Tech Support 2.0 –You can hear, see, follow and speak with the technician, no matter the location, and use instant messaging, picture annotations, and screenshots to communicate. We offer guidance and troubleshooting quickly, helping you avoid delays and improve upkeep savings significantly. Our easy-to-use Virtual Tech Support solution brings faster system integration, to ultimately reduce production downtime. Take the leap towards lightning-fast technical support with personalized support, directly from your office!

 

 

Xpert Eye Use Case – Optel Group from Xpert Eye

Google-glass

FEATURES

secure

100% SECURE

Reliable, secure transmission networks – WiFi, 3G/4G or Ethernet Connection, with great video quality.

WORLDWIDE

Real-time, optimal collaboration between field technicians and technical experts, from anywhere in the world.

BENEFITS

Minimize downtime

AVOID DOWNTIME

Lightning-fast technical assistance to improve and future-proof productivity, for considerably reduced downtime.

instant support

FASTER TROUBLESHOOTING

Avoid delays and improve upkeep savings significantly with easy communication and quick problem-solving.