Part of our SLA offer, OPTEL also offers Virtual Tech Support – a cutting-edge way to solve any issue you may experience, with a unique “see-what-I-see” augmented reality technology, using Smart Glasses. This mobile, hands-free remote assistance solution allows OPTEL field technicians and technical experts to collaborate in real time, anywhere in the world.
Think of it as Tech Support 2.0 –You can hear, see, follow and speak with the technician, no matter the location, and use instant messaging, picture annotations, and screenshots to communicate. We offer guidance and troubleshooting quickly, helping you avoid delays and improve upkeep savings significantly. Our easy-to-use Virtual Tech Support solution brings faster system integration, to ultimately reduce production downtime. Take the leap towards lightning-fast technical support with personalized support, directly from your office!