Expertise that makes the difference Professional Services

OUR COMMITMENT

Optel Professional services

Training

From traditional and mixed classes, to E-learning modules and virtual classes, OPTEL offers a wide range of training programs. We can help you identify the perfect class for your training needs, easily and quickly!

services

Service-Level Agreement

OPTEL’s innovative SLA offer includes phone, email and virtual assistance with many options – such as Virtual Tech Support, using cutting-edge Smart Glasses solution. Discover also our Life Cycle Program, turnkey care packages providing flexible solutions to your technical issues, with a cost initial annual service fee!

Optel programs

Programs

Support & training turnkey programs, optimized and simplified. Get the most out of your OPTEL solution or let us handle your training – Choose the perfect program for your needs, to become more efficient, get trained quickly and wisely, and anticipate technical issues, all with the help of OPTEL’s experts!

The support you need

Get 24/7 Assistance

OPTEL offers thoroughly assessed 24/7 technical support, anytime, anywhere! Available through our personalized SLA offer, with optional Virtual Tech Support.

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Google Glass Support

A unique “See-What-I-See” augmented reality technology for quick troubleshooting using Smart Glasses.

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OPTEL’S COMMITMENT TO CUSTOMERS

We want to work together with our customers by helping them become more autonomous and work efficiently, with worry-free services. OPTEL’s dedicated team of technical trainers and technicians is 100% committed to customer satisfaction with a personalized touch, 24/7!

Customer Satisfaction Matters

“Our trainer did well to balance a group with four people that ranged in knowledge from zero experience to some serialized batch/FAT experience.
I feel the training left everyone more prepared to deal with unforeseen problems in the future.” –Daniel Taskey, LANNETT

Customer Satisfaction Matters

"The training at OPTEL was outstanding. Our instructors went out of their way to make sure we understood their lessons and were clear on using the system. I am a confirmed advocate in promoting OPTEL training to my fellow colleagues.” – Kenneth Sanko, PIRAMAL

Customer Satisfaction Matters

"I would like to thank you for giving us the opportunity to come and train in OPTEL. The training was very well done and would also like to thank the Alain Trudel - instructor for taking time for us. The training was very thorough and had no problem understanding the content. I was very pleased with the training as it portrayed a high degree of effectiveness. All the skills and knowledge that I have gained from this experience will be certainly put forward to my work. Again, thank you for the amazing training. "
Bhavesh Bhavsa, PATHEON

BECOME AN EXPERT

e-learning

E-learning

Add performance to your training with OPTEL’s 55-min Virtual Classes, from your office!

Register online

On-site or in-class Training

Get effective, personalized courses at OPTEL Academy or directly at your facilities!

Book your training

Latest News

FDA Delays Serialization Enforcement to Avoid Supply Distorsions

On June 30, the FDA announced that it is now allowing additional time for pharmaceutical manufacturers to comply with product identifier requirements.

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Oct
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CPhI Worldwide

Frankfurt, Germany

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